How billing, renewal, and cancellation actually work.

Refund and cancellation policy details

What is being sold

Ferryway sells subscription access to a placement-coordination network for organizations — treatment facilities, agencies, and other institutional partners. It is a business-to-business software subscription. It is not consumer healthcare, not a treatment service, and not a purchase made by patients or their families.

If you or someone you're with needs help now: call or text 988 (Suicide & Crisis Lifeline), or call 911 in an emergency. Ferryway does not provide care, and nothing on this page concerns access to treatment.

Pricing, billing, and renewal

• How you're billed: by invoice, or by card through Stripe, our payment processor, where online payment is offered. Card details are handled by Stripe and are never stored on Ferryway servers.
• Per seat: pricing is $10 per user seat per month. For example, 25 seats is $250 per month billed monthly.
• Monthly or annual: you may choose either. Annual billing is discounted 17% — the equivalent of two months free — so 25 seats is $2,500 per year.
• Adding or removing seats: seats added during a term are charged pro rata for the time left in that term. Removing seats takes effect at the next renewal and is not refunded for the current term.
• Automatic renewal: subscriptions renew automatically at the end of each term — monthly plans each month, annual plans each year — at the then-current rate, until you cancel. Invoices and receipts go to the billing email on the account.
• Pilots and custom terms: if we have agreed a pilot period or different pricing with your organization in writing, that writing applies instead of the prices above.

Cancelling

You can cancel at any time. To cancel, email markovanzyl@ferryway.net from an address associated with your account. No phone call or explanation is required. We confirm every cancellation in writing.

Cancelling stops the next renewal. It does not cut off access immediately: your subscription stays active, and your team keeps using the network, through the end of the period you have already paid for. After that date the subscription simply does not renew, and you are not billed again.

Refunds

• Annual plans — 30-day refund: if you cancel an annual plan within 30 days of its first payment, we refund that payment in full and access ends when the refund is issued. The 30-day refund applies to the first annual payment only, not to later renewals.
• Monthly plans: monthly payments are not refunded. Cancelling stops the next month's charge, and access continues to the end of the month already paid for.
• After 30 days, and renewals: payments for the current term are not refundable, and cancellation takes effect at the end of that term.
• Our mistakes: we correct billing errors, and we may issue a pro-rated refund or credit at our discretion — for example, after an extended service failure on our side.

Refunds are returned to the original payment method. Depending on your bank or card issuer, it can take several business days after we process a refund for it to appear on your statement.

Billing questions and disputes

If a charge looks wrong, contact us before filing a chargeback with your bank or card issuer. Email markovanzyl@ferryway.net and we will investigate and correct genuine errors. A chargeback filed without contacting us first can suspend your organization's access while the dispute is resolved, which helps no one.

Changes to this policy

We may update these terms as the service evolves. Changes that affect the pricing or renewal of an existing subscription will be communicated to the billing contact on the account before they take effect, and reflected in the effective date above.

Contact

Billing, cancellation, and refund questions go to markovanzyl@ferryway.net.

Ferryway LLC, an Arizona limited liability company