Plain terms, plainly stated.

Terms of use details

Who we are

This website and the Ferryway service are operated by Ferryway LLC, an Arizona limited liability company ("Ferryway," "we," "us").

What these terms cover

• The website: the public pages that describe Ferryway, and the contact and access-request forms.
• The service: the invite-only, signed-in network where treatment facilities publish bed availability and intake requirements, and where facilities, first responders, agencies, and outreach workers send and answer placement referrals.

If you use the service on behalf of an organization, you agree to these terms for that organization and confirm you are authorized to do so. If your organization has a separate signed agreement with Ferryway, that agreement controls wherever it conflicts with these terms.

Not medical advice. Not a care service. Not for emergencies.

Ferryway is not a healthcare provider, and nothing on the website or in the service is medical advice, diagnosis, or treatment. The service is a coordination tool for professionals. It is not for use by patients or their families, and it is not an emergency service.

If you or someone you're with needs help now: call or text 988 (Suicide & Crisis Lifeline), or call 911 in an emergency.

Accounts and access

• Invite-only: there is no public sign-up. Organizations request access, we verify them, and accounts are created by invitation.
• One person per account: each account is for a single named person. Do not share sign-in details, and do not let anyone else use your account.
• Keep it secure: use a strong password, complete any multi-factor sign-in step your account requires, and tell us promptly if you suspect an account has been compromised.
• Your organization is responsible for its users: the organization decides who gets a seat, removes people who leave, and answers for what its users do in the service.
• Accurate information: what you tell us when requesting access — licence numbers and other identifiers included — must be true and current.

No patient information

The service is designed to work without patient information, and that is a rule, not a preference. Referrals carry an anonymous case reference, the level of care needed, requirement tags, and a professional call-back contact — nothing that identifies the person being placed.

• Do not enter names, dates of birth, contact details, diagnoses, or any other individually identifiable health information about a patient or client anywhere in the service, including free-text notes, or in any form or email to us.
• Identifying details are exchanged directly between the professionals involved, outside Ferryway, under their own legal obligations.
• We may remove content that appears to contain patient information and may suspend accounts that repeatedly enter it.
• Ferryway does not act as a business associate under HIPAA, or as a qualified service organization under 42 CFR Part 2, unless we have signed a written agreement with your organization that says so.

Availability and placement decisions

Bed availability and intake requirements are entered by the participating facilities, and each facility is responsible for keeping its own information accurate and current. Ferryway shows what facilities report and when they last updated it; we do not verify it in real time.

A listing or an accepted referral is not a guarantee of a bed, admission, or any outcome. Admission and clinical decisions belong to the facility and the professionals involved. Confirm directly with the facility before transporting anyone.

Acceptable use

You agree not to:

• use the service for anything other than coordinating behavioral-health placement on behalf of your organization;
• post availability, referrals, or other information you know to be false or misleading;
• access data belonging to another organization except as the service intentionally shows it to you;
• disrupt the website or service, probe or breach its security, or scrape it at abusive volume;
• copy, resell, or build a competing dataset from the network directory;
• submit unlawful, deceptive, or harmful content through any form or field.

Good-faith security research and responsible disclosure are welcome — see our Security & Compliance page.

Your organization's data

Your organization keeps ownership of the information it puts into the service. You give us permission to host and display it as the service is designed to — for example, showing a facility's availability to other verified participants — and to use it to operate, secure, and support the service. We may use aggregated figures that do not identify any person or organization to measure and improve the network. Our Privacy Policy explains what we hold and how we handle it.

Actions taken in the service are recorded in an audit log. That log is kept as a record of who did what and cannot be edited by users.

Fees, billing, and automatic renewal

Access to the Ferryway network is a paid subscription sold to organizations. These terms apply if your organization subscribes; they do not apply to simply reading this website. If we have agreed a pilot period or different pricing with your organization in writing, that writing applies instead.

• How you're billed: by invoice, or by card through Stripe, our payment processor, where online payment is offered. Card details are handled by Stripe and are never stored on Ferryway servers. You authorize us to charge your selected payment method for all fees due.
• Terms and pricing: you may choose monthly or annual billing. Pricing is per user seat, and annual billing is discounted 17% — the equivalent of two months free.
• Automatic renewal: your subscription renews automatically at the end of each term, at the then-current rate, until you cancel. By subscribing you consent to these recurring charges.
• Cancelling and refunds: you may cancel at any time. Cancelling stops the next renewal; access continues through the end of the period you have already paid for. Full details — including how to cancel and when a refund is available — are in our Refund & Cancellation Policy, which forms part of these terms.
• Taxes: fees are exclusive of sales, use, and similar taxes. You are responsible for any such taxes, other than taxes on our income.
• Failed or late payments: if a payment fails or an invoice goes unpaid, we will notify the billing contact on the account. If fees remain unpaid after a reasonable cure period, we may limit, suspend, or end access to the service.
• Price changes: we may change pricing for future terms. We will give notice to the billing contact before a change affects a renewal, so you can cancel first if you choose.

Suspension and ending access

We may suspend or close an account, or an organization's access, if these terms are broken, if fees remain unpaid, if an organization no longer meets the verification requirements for the network, or if we need to act to protect the service or its users. Where we reasonably can, we will tell you first and give you a chance to fix the problem. You may stop using the service at any time; subscription cancellation is covered in the Refund & Cancellation Policy.

Intellectual property

The Ferryway name, logo, software, and the content of this site belong to Ferryway LLC. You may not use them to imply partnership, endorsement, or affiliation without written permission. A subscription gives your organization the right to use the service during its term; it does not transfer any ownership of it.

No warranties

The website and the service are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that information entered by participants is accurate or current. The website may describe plans and capabilities that are still in development.

Limitation of liability

To the maximum extent permitted by law, Ferryway LLC is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from the website or the service. Our total liability for any claim arising from the website or the service is limited to the greater of the fees your organization paid us in the twelve months before the claim arose, or one hundred US dollars. Nothing in these terms limits liability that cannot be limited by law.

Governing law and venue

These terms are governed by the laws of the State of Arizona, United States, without regard to its conflict-of-laws rules. You and Ferryway LLC agree that the state and federal courts located in Arizona have exclusive jurisdiction over any dispute arising from these terms, the website, or the service.

Changes

We may update these terms as the company and the service evolve. Changes will be reflected in the effective date above. Material changes affecting signed-in users or an active subscription will be communicated to the affected accounts or the billing contact before they take effect.

Contact

Questions about these terms? Email markovanzyl@ferryway.net.

Ferryway LLC, an Arizona limited liability company